All bookings are taken subject to acceptance of the Terms & Conditions below.
Bookings can be made by phoning or emailing Jenny who then enters your booking, processes payment by credit card or direct deposit, then forwards confirmation and (if needed) information about your selected cottage.
Payment in full is required upon booking.
A standard industry cancellation/administration fee of $50 applies to ALL cancelled bookings.
If you cancel a Standard Rate booking within 14 days of your booked stay, there is no refund. If it is more than 14 days before your stay there is a full refund minus the cancellation/administration fee.
If you cancel within 21 days of your booked stay during the Summer & Easter Holiday periods, there is no refund. If it is more than 21 days there is a full refund minus the cancellation/administration fee.
As always, regarding cancellations or any aspect of guest bookings and stays, communication is the key element.
Seatrees Wildlife Reserve Environmental Levy
A $10 environmental levy is additional to the booking tariff to assist in the work we do with the rescue, care & rehabilitation of wildlife.
Cleaning & Service Fee
A $100 cleaning and service fee is applicable to all bookings in the cottages.
Firewood & Guest Dogs
There is no additional charge for firewood and doggy guests.
Purpose of Policy
Seatrees Farm owns and operates the www.coastcottages.com.au site. Every aspect of this website has been developed ‘in house’ and no part of it is connected to any other hospitality, travel or accommodation network or entity.
We have no links to any other website.
All information gathered in terms of names of guests, mobile numbers, email addresses, credit card numbers are totally confidential, securely stored and not shared with any other person, body or agency.
Your personal information is never disclosed to another party.
We do no direct marketing to our guests about any other organisation’s products.
We hold your personal information in a number of ways, including in electronic databases, email contact lists, and in paper files held in secure premises.
No data is shared with any other entity.
Our website has been carefully developed to protect your personal information. We believe that the security measures implemented in our Site are at a level appropriate to the type of data involved. In saying this, we cannot guarantee the security of information that you disclose online and you disclose that information at your own risk.
For guests concerned about sending information over the internet, we can be contacted directly and cottage bookings made by phone. This option has always been considered important for that very reason as well as the pleasure of talking directly to guests.
Type of information collected
The type of personal information collected is directly related to the function of the website and no unnecessary sensitive information is required or collected.
Obviously names, email address, phone numbers are mandatory.